PTI Learning Programs: Practice Transformation Building Blocks
PTI provides modular training programs that can be delivered at your site for a group of individuals, at our training facility in Madison Heights, Michigan, or via webinars. The majority of the program topics are 1 hour in length with recommended “homework” for the participants to test the learned concepts at their practice. Tools and resources are provided to support the programs so that the practice can learn more about the topic at their convenience. In addition, as long as there are sufficient program participants, topics can be tailored to meet specific needs of the participating group and workshops can be designed by selecting from the portfolio of topics.
Patient Centered Medical Home (PCMH)
- PCMH 101: What It Is & How You Will Be Impacted via Transformation
- PCMH Change Approach: Introduction to Wagner's Chronic Care Model
- PCMH Boot Camp: Working in the Trenches
Fundamental Knowledge for Driving Practice Transformation
- What’s Your Dream: Visioning Transformation in Your Practice
- Communication During Practice Transformation
- Addressing Barriers & Readiness to Change
- Dealing with Emotional Response to Change
- Overcoming Resistance to Change
- Culture Change vs. Process Change
- Using Rapid Change Cycles (PDSAs) to Achieve Success
- Setting Aims, Establishing Measures, Selecting & Testing Changes
- Tools to Keep Transformation on Track
- Key Drivers of Success: Creating a Change Roadmap
- Creating & Monitoring Strategic Action Plans to Focus, Focus, Focus
- Process Mapping 101: Understanding How to Improve Care Processes
- Measurement Competencies Critical for Transformation
- Failure to Measure = Failure to Change: Using Data to Drive Improvement
- Tracking & Reporting Disease-Specific Process and Outcome Measures
- Continuing the PCMH Journey: Spreading & Sustaining Transformation
Leadership Training
- Leading Transformation in Your Practice: The Role of the Transformation Champion
- Leadership Skills 101: What You Need to Know to Get Started
- Understanding Leadership
- Learning How to Enhance Personal Leadership Skills
- Leadership Imperatives
- What’s Your Dream: Leading Adaptive Change Across a Community of Care
- Accountable Care Organizations: How Transformation Leaders will be Impacted
Redesigning the Practice Team
- Team Building Skills for Transformation
- Conducting Effective Team Meetings
- Building a Practice Culture of Accountability and Improvement
- Setting Performance Goals to Reward Transformation
- Staffing for Transformation: New Job Roles
- Building and Motivating a Transformation Team
- Integrating Other Providers into Your PCMH
- More Time for You: Developing Staff to Work at the Highest Level of Licensure
- Physician & Office Manager Delegation Skills Needed for Transformation
Delivery System Redesign: Anatomy of a Patient Visit
- Access to Primary Care
- Assessing Access to Care Through Your Patients’ Eyes
- Mastering Advanced Access Scheduling
- Improving Phone Access
- Shortening Patient Wait Times
- Mastering e-Communication
- Quality Measures to Track Improved Access
- Planned Care Visits: Implementation Approaches
Clinical Decision Support
- Using Evidence Based Medicine Effectively in Your Practice
- Building Ongoing Staff Education Programs
- Integration of Specialist Referral Management into Primary Care
- Making Room for Mental/Behavioral Health in Your PCMH
- Integrating a Care Manager Into Primary Care
Using Health Information Technology as a Partner for Transformation
- Implementing Population Registries
- Introduction to Health, Public Health and Population Health: Impact on Transformation
- Incorporating Evidence Based Guidelines into a Registry or EMR System
- Mistakes to Avoid in Establishing and Using a Registry
- Tracking Patient Information & Using Alerts to Improve Care
- Creating a Patient Web Portal
Patient-Centered Care
- Building a Portfolio of Strategies to Provide the Perfect Patient Visit
- Relationships in the New Paradigm
- Improving Patient Communication
- Setting Expectations for Change: The Patient-Clinician Pact
- Patient Engagement & Shared Decision Making
- Self-Management Strategies
- Health Coaching
- Motivational Interviewing
- Stanford Chronic Disease Self Management Program
- As a Matter of Balance
- Diabetes Self Management Education Program
- Action Planning: Creating Effective Care Plans
- Tools for Chronic Care Self-Management
- Developing Your PCMH Portfolio of Patient Education Materials
- Addressing Health Literacy Needs
- Cultural & Generational Diversity and Its Impact on Self-Management
- Shared Care: A Group Visit Starter Kit
- Pre-Visit and Practice Workflow
- Planned Visits: Gathering & Assessing Patient Information Pre-Visit
- Team Huddles for Effective Briefing
- Incorporating New Tools Into Daily Patient Workflow
- Using Community-Based Resources to Close Gaps in Care
- Tools to identify Community-Based Resources
- Integrating Community-Based Services into the Medical Practice Knowledge Library
- Transitions of Care: A Community Approach
- Forming the Right Partnerships to Manage Transitions of Care
- Assessing and Improving the Quality of Transitional Care
- Developing Process Tools to Integrate Transitional Care into Primary Care
- Enhancing Care Management in Your PCMH
- Implementing Care Coordination Assessment & Interventions
- Delivering Optimal Diabetes Care
- Strategies for Patient-Centered Asthma Care
- Monitoring Patients with Congestive Heart Failure
- Addressing Obesity & Lifestyle Management
- Improving Your Approach to Low Back Management
- Assessing and Managing Depression in the Primary Care Practice
- Weaving Wellness Promotion & Prevention into Your Practice Workflow
- Comprehensive Medication Management in the PCMH
- Improving the Quality of Care for Persons with Complex Care Needs
- Elderly Care Management Approaches
- Managing Palliative and End of Life Care
- Implementing a PCMH for the Pediatric Practice