Linda Mackensen, R.N., is the Executive Director of Practice Transformation Institute (PTI), an organization providing the health care community with Continuing Medical Education and customized learning programs that improve patient health outcomes and the individual care delivery experience. She joined PTI in October 2011.

 

Ms. Mackensen is among the first in Michigan to aggressively pursue the tenets of true practice transformation and has not only the vision of practice transformation but years of hands-on experience working with the successful transformation of primary care at the practice level. Immediately prior to joining PTI as Executive Director, Ms. Mackensen served as Field Operations Manager for Blue Cross Blue Shield of Michigan’s Physician Group Incentive Program (PGIP) and Patient Centered Medical Home (PCMH) program. In this role, she acted as a liaison between BCBSM and more than 40 physician organizations and clinical leaders throughout Michigan in support of primary care practice redesign and health care transformation.  

 

Ms. Mackensen oversees PTI’s expansive training curriculum, which includes experiential learning programs on PCMH, practice transformation, delivery system redesign, leadership and health IT. She also leads PTI’s validation efforts for URAC’s Patient Centered Health Care Home (PCHCH) designation and multiple e-Prescribing training programs.  Additionally, she coordinates the activities of PTI’s Mackinac Learning Collaborative, now in its third year and focused on transformation to a more patient-centric approach in small, primary care physician practices and residency programs. 

 

Ms. Mackensen’s nursing career includes more than 14 years in direct patient care in such areas as women’s health and labor and delivery units. She also held managerial positions in OB units at major health systems throughout the country. Ms. Mackensen’s career in the health insurance industry began in 1994 and she has served in a variety of capacities, including case management, provider relations, quality improvement and physician incentive programs.  She holds an associate’s degrees in liberal arts and nursing from Tompkins Cortland Community College in Dryden, New York and a bachelor’s degree in health care administration from Concordia University in Ann Arbor, Michigan.